Refund & Return Policy
At Richie Rich Foods, customer satisfaction is important to us.
1. Returns
Due to the nature of food products, we do not accept returns once the package has been opened or delivered successfully.
2. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
1. Order ID
2. Photos of the product
3. Clear description of the issue
After verification, we may offer:
1. Replacement product
2. Store credit
3. Refund (if applicable)
3. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method.
4. Non-Refundable Situations
Refunds will not be applicable for:
1. Taste preferences
2. Minor packaging variations
3. Delayed delivery caused by courier partners or unforeseen circumstances
5. Contact Support
For refund-related queries:
Email: info@richierichfoods.com
